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In a world full of cultural differences, the only way to engage in authentic communication is to be willing and able to have difficult conversations. But too often, we avoid stepping out of our comfort zone, only feeling at ease by surrounding ourselves with people we can understand. Leaders are unable to engage in this type of thinking, and are forced out of their comfortable little boxes by people, change agents, and challenging situations. In Communicating Outside of the Comfort Zone, leaders can learn how to equip and empower themselves to have difficult discussions.
The way to prepare to engage in a difficult conversation before ever opening your mouth to speak.
How to be an active listener, and helpful tricks to turn interruptive or empathetic tendencies into ways to achieve deeper understanding.
Tactics to employ past the conversation that continue to advance personal leadership beyond the initial resolution.